What’s holding back widespread, successful AI adoption? Today on MindMakers, host John Kim is joined by the CEO, Founder and Chairman of Reltio, Manish Sood, to explore how the real unlock isn’t just better models, but better data.
What’s holding back widespread, successful AI adoption? Today on MindMakers, host John Kim is joined by the CEO, Founder and Chairman of Reltio, Manish Sood, to explore how the real unlock isn’t just better models, but better data.
Having founded Reltio in 2011, Manish shares how Reltio went from solving data sprawl to powering real-time Agentic AI at global scale. You’ll hear how companies like Liberty Mutual are using unified data to cut call response times from seconds to milliseconds and why speed must be priority number one in this ecosystem.
John and Manish also discuss what most enterprise buyers get wrong about AI, why customer collaboration is critical for finding your next use case, and what the future of SaaS looks like now that AI tools are being leveraged across the globe.
If you're building B2B AI, leading digital transformation, or trying to get real ROI from enterprise workflows, this episode is full of hard-won insights from the front lines.
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Guest Bio
Manish is the CEO, Founder and Chairman of Reltio, the first cloud-native, software-as-a-service (SaaS) data platform. An entrepreneur with a vision of the big-picture ways data can drive business and industry transformations, Manish founded Reltio in 2011 to help organizations accelerate the value of their data and deliver on business outcomes. Since its inception, Manish has led Reltio’s evolution from the concept stage to a high-growth company with more than $150 million in annual revenue.
Manish previously led product strategy and management for the Master Data Management (MDM) platform at Informatica and Siperian. During his career, Manish has architected some of the largest and most widely used data management solutions used by most Fortune 500 companies today. Manish holds a bachelor’s degree in mechanical engineering from Andhra University College of Engineering.
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Guest Quote
“Time is going to be the only moat. So who can move faster? If anything was described as a software problem, given enough time you could solve it. But now those timeframes are going to get compressed dramatically as compared to what we have seen before.” – Manish Sood
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Time Stamps
00:00 Episode start
01:05 Reltio's beginnings
04:55 The rise of Agentic AI
07:15 How Reltio connects data within the enterprise
10:00 Focusing on ROI amidst all the hype
12:15 Humans in the loop
15:40 Unexpected effects of AI adoption
19:30 Misconceptions Manish sees in the market
23:30 Overcoming fears and hurdles
28:20 Acting as an AI advisor
30:30 Is SaaS dead?
38:35 The future of UI with AI
41:35 Manish's thoughts on the future
44:30 Lessons from Reltio's scale
47:10 Manish's Human Prompt
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Links